"I work with my clients to totally disregard what is going on and they power on," Knapp says. "Disregarding means that you carry on and do your best; improve what you are doing and people will come to you."
"Hi, need to do some more work on the homework document before sending it to you. Will sort it on the weekend. Thanks for being a great friend, Robert. You are one of the best and most honourable people I have even known"
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